Text Messaging Terms & Patients Rights

Voluntary participation

Participation is voluntary. You are not required to opt in to text messaging as a condition of receiving care.

Text message notices

• Message frequency may vary.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Messages may be sent by SMS and/or RCS, which are not fully secure and may not be HIPAA-compliant. Columbia River Health limits these messages to non-sensitive notifications. Messages containing detailed Protected Health Information, also known as PHI, will be sent through a separate, secure messaging channel.

Privacy

We collect mobile phone numbers to send patient-related text messages. Your mobile number will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We will not use your number for unrelated marketing without your express written consent.

Opting out and getting help

You may opt out of text messages at any time by replying STOP. You will receive a final confirmation text, and no further text messages will be sent unless you authorize Columbia River Health to restart them by texting START.

For help, reply HELP, send a MyChart message, call Columbia River Health at (541) 481-7212, or come into the clinic for one-on-one assistance.

Notice of Privacy Practices

For more information about how Columbia River Health protects your information, please review our Notice of Privacy Practices.